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Vellora is the AI platform of action—giving every busy professional a super-intelligent AI assistant to automate work and amplify results.

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Terms of Service

Our terms and conditions

VELLORA AI TERMS OF SERVICE

Effective Date: May 1, 2025

Last Updated: October 14, 2025

Welcome to Vellora AI, operated by Vellora AI, Inc., a Delaware corporation ("Vellora," "we," "our," or "us"). These Terms of Service ("Terms") form a binding agreement between you ("you," "your," "User," or "Organization") and Vellora governing your use of our software, APIs, websites, mobile applications, and related systems (collectively, the "Services").

By clicking "I Agree," creating an account, or using the Services, you accept these Terms and agree to comply with all applicable laws and regulations. If you do not agree, do not access or use the Services.

1. Service Overview

Vellora provides cloud-based AI tools designed to capture, transcribe, summarize, and analyze communications ("AI Note-Taking Tools"), along with other automation software. Vellora only provides software tools. We do not monitor, initiate, or control how users deploy these tools, and we have no ability to determine whether your use complies with applicable recording or consent laws.

2. Eligibility

You must be at least 18 years old and legally capable of entering a binding contract to use the Services. By registering, you represent and warrant that:

  • You are at least 18 years of age;
  • You have not been previously suspended or banned from using any Vellora service; and
  • Your registration and use of the Services complies with all applicable laws, regulations, and industry rules, including but not limited to recording consent, wiretap, and privacy laws.

If you are registering on behalf of a company or organization, you represent that you have full authority to bind that entity to these Terms.

3. Account Registration

To access certain features, you must register for an account. You agree to:

  • Provide accurate and complete information during registration;
  • Maintain and promptly update your information;
  • Safeguard your account credentials; and
  • Accept full responsibility for all activity under your account.

If you believe your account has been compromised, notify us immediately at support@vellora.ai. Vellora is not liable for losses resulting from unauthorized use of your account.

4. Authorized Users and Organizations

If you create or manage an Organization or Team Account:

  • You are responsible for authorizing, managing, and monitoring access by all associated users ("Authorized Users");
  • You remain liable for all actions taken by your Authorized Users; and
  • You must ensure that your Organization's use of the Services complies with these Terms and all applicable laws.

Vellora reserves the right to suspend or terminate any account or workspace that violates these Terms or legal requirements.

5. Software License

Subject to your full compliance with these Terms, Vellora grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. You may not:

  • Copy, modify, or create derivative works of the Services;
  • Reverse engineer or decompile any software component;
  • Circumvent access controls or security mechanisms; or
  • Use the Services in a way that infringes the rights of others or violates law.

All rights not expressly granted are reserved by Vellora.

6. Feedback

Any feedback, ideas, or suggestions you submit about the Services ("Feedback") becomes the exclusive property of Vellora. You grant Vellora an irrevocable, perpetual, worldwide, royalty-free license to use and commercialize such Feedback without restriction or attribution.

7. Payment & Subscription Terms

Some Services require payment of fees ("Paid Services").

  • Billing: Fees are billed in advance on a subscription basis and are non-refundable except as expressly stated.
  • Renewal: Subscriptions renew automatically unless cancelled before the renewal date.
  • Changes: Vellora may adjust pricing with prior notice. Continued use after notice constitutes acceptance.
  • Delinquency: Failure to pay may result in suspension or termination of access.

All prices are in U.S. Dollars. Taxes are additional where applicable.

8. User Content and Data Ownership

"User Content" means any data, audio, video, recording, transcription, text, document, or other material that you upload, capture, or generate through the Services.

You retain ownership of all User Content. Nothing in these Terms transfers ownership of your content to Vellora AI.

However, by using the Services, you grant Vellora AI, Inc. a limited, non-exclusive, worldwide, royalty-free license to host, process, store, and display your User Content solely as necessary to operate, maintain, improve, and secure the Services.

You acknowledge that:

  • Vellora AI does not control or monitor the substance of any User Content;
  • Vellora AI has no obligation to review, moderate, or verify compliance of your recordings or data with any laws;
  • You are entirely responsible for the legality, accuracy, and appropriateness of all User Content you create or upload.

If you delete your account or specific recordings, they may remain in encrypted backups for a limited retention period for security and integrity purposes, after which they are permanently deleted.

9. Recording & Consent Compliance

Some features of the Services allow users to record or transcribe conversations, video calls, or other communications. Vellora AI only provides the tools that enable such functionality. We do not initiate, monitor, or control your use of these tools, nor can we determine whether your use complies with applicable consent or wiretapping laws.

You expressly agree that:

  • You are solely responsible for providing notice to and obtaining all legally required consents from any parties to a conversation before recording or transcribing.
  • You will comply with all local, state, federal, and international laws governing recording, privacy, and data protection, including two-party or all-party consent laws in the United States and equivalent international standards.
  • You will not use the Services in a manner that would violate any privacy, surveillance, or communications laws.
  • Vellora AI is not responsible for your compliance and will not be held liable for any civil, criminal, or regulatory consequences arising from your actions.

Any recording made without required consent is strictly prohibited. Violation of this section constitutes a material breach of these Terms and may result in account termination.

10. Machine Learning and Data Analysis

Vellora AI may use aggregated, de-identified usage data ("Usage Data") derived from the Services to improve system performance, train algorithms, and enhance AI accuracy. Usage Data does not include personally identifiable information or the contents of your recordings.

By using the Services, you acknowledge and agree that:

  • Vellora AI may analyze metadata, error logs, and general usage patterns for product improvement;
  • Such analysis does not grant Vellora ownership of your recordings or transcripts;
  • Any derived models, features, or algorithms remain the intellectual property of Vellora AI.

11. Privacy and Data Processing

Your use of the Services is governed by the Vellora AI Privacy Policy.

Vellora AI complies with major data protection laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and the India Digital Personal Data Protection Act (DPDP) where applicable.

Vellora AI acts as a data processor with respect to User Content and as a data controller for operational and account-related data.

You are responsible for:

  • Ensuring you have the lawful basis to collect and process any data you submit through the Services;
  • Providing any required notices to third parties whose information you record or upload; and
  • Complying with your own data protection obligations under applicable law.

If you process EU, UK, or California resident data through Vellora AI, our Data Processing Addendum ("DPA") forms part of these Terms.

12. Prohibited Conduct

By using the Services, you agree not to:

  • Record or upload any communication without required consent;
  • Use the Services for any unlawful, harmful, or deceptive purpose;
  • Interfere with or attempt to gain unauthorized access to the Services;
  • Introduce malware, bots, or scripts intended to disrupt the system;
  • Use the Services to harass, defame, or harm any individual;
  • Reproduce, modify, distribute, or publicly display the Services or their outputs except as authorized;
  • Sell, sublicense, or otherwise transfer access to the Services or their content;
  • Use Third-Party Service integrations (including LinkedIn, HubSpot, Salesforce, or any other connected platform) in any manner that violates the terms of service, user agreements, acceptable use policies, or community guidelines of those Third-Party Services;
  • Engage in automated messaging, mass outreach, scraping, spamming, or any other activity through Third-Party Service integrations that could be considered abusive, manipulative, or in violation of platform rules;
  • Use Vellora AI's integrations to circumvent rate limits, access restrictions, or security measures imposed by Third-Party Services; or
  • Misrepresent your identity or affiliation when using Third-Party Service integrations.

Vellora AI reserves the right to remove or suspend access to any account that violates these restrictions.

13. Data Security

Vellora AI employs commercially reasonable technical and organizational measures to safeguard User Content against unauthorized access, alteration, or disclosure. While we maintain strict security standards, no system is entirely immune to risk. You agree to use the Services at your own discretion and acknowledge that Vellora AI is not liable for damages arising from unauthorized access, data loss, or security incidents beyond its reasonable control.

14. Third-Party Integrations and Services

The Services may allow you to connect to, integrate with, or access third-party platforms, applications, and services (collectively, "Third-Party Services"), including but not limited to LinkedIn, HubSpot, Salesforce, Zoho, Pipedrive, Google, Microsoft, and other CRM, email, calendar, or social networking platforms.

14.1 No Affiliation or Endorsement

VELLORA AI IS NOT AFFILIATED WITH, ENDORSED BY, SPONSORED BY, OR OFFICIALLY SANCTIONED BY LINKEDIN CORPORATION, MICROSOFT CORPORATION, GOOGLE LLC, SALESFORCE INC., OR ANY OTHER THIRD-PARTY SERVICE PROVIDER. All third-party trademarks, service marks, and logos are the property of their respective owners. Any integration with Third-Party Services is provided solely for your convenience and does not imply any relationship, partnership, or endorsement between Vellora AI and such third parties.

14.2 User Responsibility for Third-Party Compliance

By connecting your Third-Party Service accounts to Vellora AI, you acknowledge and agree that:

  • You are solely responsible for reading, understanding, and complying with the terms of service, user agreements, acceptable use policies, and community guidelines of each Third-Party Service you connect;
  • Your use of Third-Party Services through Vellora AI must comply with all applicable laws and the policies of those Third-Party Services;
  • You have the authority and necessary permissions to connect your Third-Party Service accounts and to authorize Vellora AI to access data from those accounts on your behalf;
  • You will not use Vellora AI's integrations in any manner that violates the terms of service or policies of any Third-Party Service, including but not limited to automated messaging, scraping, spamming, or any activity that could be considered abusive or in violation of platform rules.

14.3 LinkedIn-Specific Disclaimer

IMPORTANT NOTICE REGARDING LINKEDIN: Vellora AI's LinkedIn integration features are provided as-is and are not officially sanctioned, approved, or endorsed by LinkedIn Corporation. By using any LinkedIn-related features within Vellora AI, you expressly acknowledge and agree that:

  • You are solely responsible for ensuring your use of LinkedIn through Vellora AI complies with LinkedIn's User Agreement, Professional Community Policies, and all other applicable LinkedIn terms and guidelines;
  • Vellora AI cannot guarantee the continued availability, functionality, or compatibility of any LinkedIn integration features, as LinkedIn may modify, restrict, or discontinue API access at any time;
  • You assume all risks associated with connecting your LinkedIn account to Vellora AI, including but not limited to the risk of account restrictions, suspensions, or termination by LinkedIn;
  • Vellora AI is not responsible for any actions taken by LinkedIn against your account, including warnings, restrictions, suspensions, or permanent bans, regardless of whether such actions result from your use of Vellora AI's services;
  • You will not hold Vellora AI liable for any loss of access to your LinkedIn account, loss of connections, loss of data, reputational harm, or any other damages arising from your use of LinkedIn integration features.

14.4 Limitation of Liability for Third-Party Services

Vellora AI shall not be liable for any damages, losses, or harm arising from:

  • The unavailability, modification, suspension, or discontinuation of any Third-Party Service or its APIs;
  • Changes to Third-Party Service terms, policies, or features that affect Vellora AI's integrations;
  • Actions taken by Third-Party Services against your account, including account suspensions, restrictions, or terminations;
  • Data loss, corruption, or unauthorized access resulting from Third-Party Service security incidents;
  • Any disputes between you and Third-Party Service providers;
  • Your violation of Third-Party Service terms, whether intentional or unintentional.

14.5 Assumption of Risk and Indemnification for Third-Party Integrations

BY CONNECTING ANY THIRD-PARTY SERVICE TO VELLORA AI, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

  • You assume all risk associated with connecting your Third-Party Service accounts to Vellora AI, including but not limited to the risk of account warnings, restrictions, suspensions, permanent bans, loss of data, loss of connections, reputational harm, financial loss, or any other adverse consequences;
  • You voluntarily choose to connect your Third-Party Service accounts with full knowledge that such connections may violate the terms of service of those Third-Party Services and may result in adverse actions against your accounts;
  • You release Vellora AI from any and all claims, demands, damages, losses, costs, and expenses (including attorneys' fees) arising from or related to your use of Third-Party Service integrations;
  • You agree to indemnify, defend, and hold harmless Vellora AI, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your connection to or use of any Third-Party Service through Vellora AI;
  • You waive any right to seek damages, compensation, or any other remedy from Vellora AI for any loss, harm, or adverse consequence resulting from your use of Third-Party Service integrations, regardless of whether such loss was foreseeable or whether Vellora AI was advised of the possibility of such loss.

This assumption of risk and indemnification obligation applies to all Third-Party Services, including but not limited to LinkedIn, and survives termination of your account or these Terms.

14.6 Third-Party Service Data

When you connect Third-Party Services to Vellora AI, we may access, retrieve, and process data from those services as authorized by you. You acknowledge that:

  • Third-Party Services have their own privacy policies and data practices that are independent of Vellora AI;
  • Vellora AI is not responsible for the privacy practices, security measures, or data handling of Third-Party Services;
  • You should review the privacy policies of all Third-Party Services you connect to understand how your data is collected, used, and shared by those services;
  • Disconnecting a Third-Party Service from Vellora AI does not delete data that has already been shared with or collected by that Third-Party Service.

15. Termination

You may cancel your account or subscription at any time by contacting support@vellora.ai. Vellora AI may suspend or terminate your account or access to the Services if:

  • You breach these Terms;
  • Your subscription payment is delinquent;
  • Your use violates any law or regulation; or
  • Continued use presents security, legal, or reputational risk to Vellora AI.

Upon termination:

  • Your license to use the Services immediately ends;
  • Vellora AI may retain minimal transactional data as required by law; and
  • Sections 9–21 of these Terms (including limitation of liability, indemnity, arbitration, and governing law) will survive.

16. Limitation of Liability

To the maximum extent permitted by law, Vellora AI and its affiliates, officers, directors, employees, contractors, suppliers, and agents shall not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages;
  • Loss of profits, revenue, business, goodwill, data, or other intangible losses;
  • Claims arising from your misuse of the Services, noncompliance with laws, or third-party content.

Aggregate Liability Cap: In no event shall Vellora AI's total cumulative liability for any and all claims arising out of or related to these Terms or your use of the Services exceed the amount you paid to Vellora AI during the one (1) month period immediately preceding the event giving rise to the claim. If no payment was made, the maximum liability shall be $100 USD.

Refund Sole Remedy: Your exclusive remedy for dissatisfaction with the Services is to stop using them and request a refund for your most recent month's payment.

These limitations apply to all legal theories, including breach of contract, tort (including negligence), strict liability, or statutory claims, even if Vellora AI has been advised of the possibility of such damages.

17. Indemnification

You agree to indemnify, defend, and hold harmless Vellora AI, Inc., its affiliates, officers, employees, contractors, licensors, and agents (collectively, "Vellora Parties") from and against any and all claims, losses, liabilities, damages, penalties, fines, costs, and expenses (including attorneys' fees) arising out of or related to:

  • Your use or misuse of the Services;
  • Your failure to obtain legally required consent before recording or transcribing communications;
  • Your violation of any applicable law, regulation, or third-party right;
  • Any dispute between you and a third party, including participants in any recorded communication;
  • Your use of Third-Party Service integrations, including but not limited to LinkedIn, and any consequences arising from such use, including account restrictions, suspensions, or terminations imposed by Third-Party Services;
  • Your violation of any Third-Party Service terms of service, user agreements, acceptable use policies, or community guidelines;
  • Claims by Third-Party Service providers arising from your use of their services through Vellora AI; or
  • Your breach of these Terms.

Vellora AI reserves the right, at its own expense, to assume the exclusive defense of any matter subject to indemnification, without limiting your obligation to indemnify.

18. Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. Vellora AI makes no warranties, express or implied, including but not limited to:

  • Merchantability or fitness for a particular purpose;
  • Non-infringement;
  • Accuracy or reliability of transcriptions or AI-generated summaries; or
  • Uninterrupted or error-free operation.

You acknowledge that AI outputs may be inaccurate, incomplete, or biased, and that Vellora AI does not warrant or guarantee the factual accuracy or legality of any generated output. You agree not to rely on AI-generated content without independent verification.

19. Arbitration & Dispute Resolution

Binding Arbitration: Except for claims that qualify for small-claims court, you and Vellora AI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively by binding arbitration, administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect.

Arbitration Details:

  • The arbitration shall be conducted by a single neutral arbitrator.
  • The seat of arbitration shall be Wilmington, Delaware, U.S.A.
  • Proceedings may be conducted in person, virtually, or by submission of documents, at the arbitrator's discretion.
  • The language of arbitration shall be English.
  • The arbitrator's award shall be final and binding and may be entered as a judgment in any competent court.

No Class Actions: YOU AND VELLORA AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION.

Opt-Out Option: You may opt out of binding arbitration within 30 days of first accepting these Terms by emailing legal@vellora.ai with your name, account email, and a statement that you wish to opt out of arbitration.

Governing Law: This agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles. Any claim not subject to arbitration shall be brought exclusively in the state or federal courts of Delaware, and you consent to their jurisdiction and venue.

20. Miscellaneous

  • Entire Agreement: These Terms, together with the Privacy Policy and any other incorporated agreements (including the Data Processing Addendum), constitute the entire agreement between you and Vellora AI.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
  • Assignment: You may not assign these Terms without written consent. Vellora AI may assign them freely.
  • Force Majeure: Vellora AI shall not be liable for any failure or delay caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, strikes, or internet outages.
  • Waiver: Failure to enforce any term does not constitute a waiver.
  • Notices: All notices to Vellora AI must be sent to legal@vellora.ai.

21. Contact Information

Vellora AI, Inc.
A Delaware Corporation
701 Tillery Street, Unit 12
Austin, Texas
Email: legal@vellora.ai

22. Data Processing Addendum ("DPA")

This DPA forms part of the Vellora AI Terms of Service and applies when User Content includes Personal Data as defined by applicable law.

22.1 Roles of the Parties

  • Customer acts as the Data Controller (or equivalent under the DPDP Act).
  • Vellora AI, Inc. acts as a Data Processor (or "Data Fiduciary Processor") with respect to User Content processed on Customer's behalf.
  • Vellora AI processes Personal Data solely for the purpose of providing, securing, and improving the Services and in accordance with Customer's documented instructions.

22.2 Nature and Purpose of Processing

Vellora AI processes data to:

  • Transcribe, analyze, summarize, and store recordings;
  • Provide analytics, insights, and integrations requested by the user;
  • Maintain and improve AI accuracy, reliability, and security;
  • Comply with legal obligations.

Processing may include collection, recording, organization, structuring, storage, adaptation, retrieval, analysis, and deletion of data.

22.3 Data Categories

Personal Data may include contact information, meeting metadata, voice or video data, and textual content of communications. Vellora AI does not knowingly collect special categories of data (e.g., health, biometric, or religious data). Users must ensure they do not submit such data without lawful basis and explicit consent.

22.4 Processor Obligations

Vellora AI shall:

  • Process Personal Data only on documented instructions from Customer;
  • Implement appropriate technical and organizational measures to protect data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access;
  • Ensure personnel with access are bound by confidentiality;
  • Notify Customer without undue delay after becoming aware of a confirmed Personal Data Breach;
  • Assist Customer in responding to data-subject requests;
  • Delete or return all Personal Data upon termination of Services, subject to legal retention; and
  • Maintain records of processing activities as required by law.

22.5 Subprocessors

Customer authorizes Vellora AI to use trusted subprocessors (e.g., cloud hosting, analytics, storage) as necessary to provide the Services. A list of current subprocessors will be maintained at vellora.ai/subprocessors. Vellora AI remains responsible for the performance of its subprocessors.

22.6 Audits and Compliance

Upon reasonable written notice, Customer may request information reasonably necessary to verify Vellora AI's compliance with this DPA. Vellora AI may satisfy this obligation by providing independent audit certifications or summaries of security assessments.

22.7 Data Retention

Vellora AI retains User Content only for as long as necessary to fulfill the purposes described herein or as required by law. Users can delete data at any time via their account settings.

23. U.S. Privacy Law Addendum

This section applies to U.S. residents to the extent their data is subject to state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act, or Virginia CDPA.

23.1 Vellora AI as Service Provider

Vellora AI acts as a Service Provider under the CCPA/CPRA. We process personal information solely for the business purposes described in the Terms and DPA and do not:

  • Sell or share personal information for cross-context behavioral advertising;
  • Combine Customer data with data obtained from other sources except for analytics and service improvement in de-identified form; or
  • Retain, use, or disclose personal information for any purpose other than the contracted Services.

23.2 Data Subject Rights

Users may exercise rights of access, deletion, correction, portability, or opt-out under applicable law by contacting privacy@vellora.ai. Requests will be verified and processed within legally required timeframes.

23.3 Children's Data

Vellora AI does not knowingly collect data from children under 16 years of age. If you believe we have inadvertently collected such data, contact us immediately to delete it.

23.4 Contact for Data Protection Inquiries

Data Protection Officer (DPO)
Vellora AI, Inc.
Email: privacy@vellora.ai

24. Survival

All provisions of this DPA and Privacy Addendum that by their nature should survive termination (including confidentiality, data-security, and liability limitations) shall survive the end of your relationship with Vellora AI.